GoldenBet Privacy Policy

At GoldenBet, we are committed to protecting your personal data and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and share information when you access and use our services at goldenbet.com. By creating an account or using our platform, you agree to the practices described in this document. We encourage you to read it carefully and contact us if you have any questions regarding how we handle your data.

Who We Are

Our GoldenBet platform is operated by Santeda International B.V., incorporated under the laws of Curaçao (Company Number 151296; Registered Address: Zuikertuintjeweg Z/N, Curaçao). Our payment agent and parent company is Santeda International Limited, located at Poreias, 2 3011, Limassol, Cyprus. We hold a valid gaming licence issued by the Curaçao Gaming Authority (CGA), Licence Number OGL/2024/1798/1048. As the data controller, we are responsible for ensuring that your personal information is handled in accordance with applicable privacy laws.

Information We Collect

When you register and use our services, we may collect the following types of personal information about you:

• Full name, date of birth, and contact details such as email address and phone number
• Residential address and proof of identity documents for KYC verification
• Financial information, including payment method details, transaction history, and withdrawal records
• Login credentials and account activity, including your GoldenBet login history and session data
• Device information, IP address, browser type, and operating system
• Gameplay data, including bets placed, games accessed, and bonus usage
• Communications you send us via our GoldenBet live chat or email at support@goldenbet.email

How We Use Your Information

At GoldenBet Casino, we use the personal data we collect for a number of legitimate and lawful purposes. We process your information to:

• Create and manage your account, verify your identity, and process deposits and withdrawals
• Comply with our legal obligations under the Curaçao Gaming Authority licensing requirements and anti-money laundering regulations
• Deliver and improve our online casino and sports betting services
• Send you information about your GoldenBet bonus codes, free spins promotions, cashback offers, and other relevant updates
• Investigate disputes, respond to your support requests, and prevent fraud
• Monitor responsible gaming compliance and enforce our terms and conditions
• Conduct analytics to improve the performance and usability of our platform

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity – processing required to fulfil our obligations to you as a registered player
• Legal obligation – processing required to comply with applicable laws and regulations
• Legitimate interests – processing necessary for fraud prevention, security, and service improvement
• Consent – where you have explicitly agreed to receive marketing communications from our GoldenBet Casino team

Cookies and Tracking Technologies

Our GoldenBet website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse site traffic. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a set period. You may adjust your cookie settings through your browser at any time; however, disabling certain cookies may affect the functionality of our services.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners in the following circumstances:

• Game providers, including those among our 60+ software partners such as Pragmatic Play and NetEnt, to the extent necessary for service delivery
• Payment processors handling your deposits and withdrawals via methods such as Visa, Mastercard, AstroPay, Interac, and supported cryptocurrencies
• Identity verification and KYC service providers to meet our regulatory requirements
• Regulatory authorities and law enforcement agencies when legally required to do so
• Our parent company, Santeda International Limited, for internal administrative purposes

We require all third parties to handle your data securely and in accordance with applicable privacy law. We do not permit them to use your data for their own marketing purposes.

Data Retention

We retain your personal data for as long as your account remains active and for as long as required by applicable law. In the context of our GoldenBet online casino and sports betting operations, we are generally required to retain certain records for a minimum of five years following account closure to comply with anti-money laundering and gaming regulations. Once this period has elapsed, we will securely delete or anonymise your data.

Your Rights

Depending on your country of residence, you may have the following rights with respect to your personal data:

• Right of access – you may request a copy of the personal data we hold about you
• Right to rectification – you may ask us to correct inaccurate or incomplete information
• Right to erasure – you may request deletion of your data, subject to our legal obligations
• Right to restrict processing – you may ask us to limit how we use your data in certain circumstances
• Right to data portability – you may request your data in a structured, machine-readable format
• Right to withdraw consent – where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact our team at support@goldenbet.email. We will respond to your request within the timeframe required by applicable law.

Security of Your Data

We at GoldenBet take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, or disclosure. These include SSL encryption, secure servers, access controls, and regular security assessments. However, no method of data transmission over the internet is entirely risk-free, and we cannot guarantee absolute security.

International Transfers

Our GoldenBet operations involve the transfer of data to countries outside your jurisdiction, including Cyprus and Curaçao. Where such transfers occur, we ensure that appropriate safeguards are in place to protect your data in accordance with applicable privacy law.

Children's Privacy

Our services are strictly intended for individuals aged 18 and over. We do not knowingly collect personal data from minors. If we become aware that a person under the age of 18 has provided us with personal information, we will take immediate steps to delete that data and close the associated account.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will notify you via email or by displaying a prominent notice on our platform. We encourage you to review this page periodically to stay informed about how we protect your data. Your continued use of our GoldenBet Casino services following any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please do not hesitate to reach out. You can contact our support team via live chat, available 24/7 directly on our website, or by emailing us at support@goldenbet.email. We are always happy to assist and committed to resolving any privacy-related concerns promptly and transparently.