GoldenBet Casino Terms and Conditions

Welcome to GoldenBet Casino. These Terms and Conditions govern your access to and use of our website, products, and services. By registering an account or using our platform, you confirm that you have read, understood, and agreed to be bound by these terms in full. We encourage you to read this document carefully before proceeding. If you do not accept these terms, please do not use our services.

1. About Us

At GoldenBet Casino, we are operated by Santeda International B.V., incorporated under the laws of Curacao (Company Number 151296), with a registered address at Zuikertuintjeweg Z/N, Curacao. Our payment agent and parent company is Santeda International Limited, located at Poreias 2, 3011 Limassol, Cyprus. We hold a valid licence issued by the Curacao Gaming Authority (CGA), Licence Number OGL/2024/1798/1048, granted on 14 August 2024 under the National Ordinance on Offshore Games of Hazard (NOOGH, P.B. 1993, no. 63).

2. Eligibility and Registration

At Golden Bet, we accept players from most international jurisdictions. However, we do not permit registrations from the following restricted territories:

• Aruba, Bonaire, Curacao, Saba, and St Maarten
• Lithuania, Netherlands, Georgia
• United States of America and its dependencies
• All countries listed on the FATF blacklist

Our GoldenBet platform requires that all registered users meet the following conditions:

• You must be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher
• You must provide accurate and truthful personal information during registration
• You must not be a resident of a restricted territory
• You may only hold one account per household, IP address, or device
• You must not be acting on behalf of another person

3. Account Verification (KYC)

We at GoldenBet Casino reserve the right to request identity verification documents at any time. As part of our KYC (Know Your Customer) process, we may ask you to submit:

• A valid government-issued photo ID (passport, national ID card, or driver's licence)
• Proof of address issued within the last three months
• Proof of payment method ownership
• Source of funds documentation where applicable

At Golden Bet, we may restrict or suspend your account until verification is complete. We are committed to maintaining a secure and compliant environment for all our players.

4. Deposits and Withdrawals

4.1 Deposits

Our Golden Bet platform accepts a wide range of payment methods, including Visa and Mastercard (credit and debit), AstroPay, Interac, Jetonbank, and multiple cryptocurrency options including BTC, ETH, LTC, XRP, BCH, USDT, XMR, and DASH. We support the following currencies: EUR, USD, GBP, AUD, CAD, BRL, and the above-listed cryptocurrencies.

• Minimum deposit: 20 EUR or equivalent
• All deposits must be wagered at least 1x before a withdrawal request can be submitted
• We do not accept payments from third parties

4.2 Withdrawals

At GoldenBet, we process withdrawal requests within a pending period of up to 72 hours. Once approved, estimated processing times are as follows:

• Cryptocurrency withdrawals: approximately 1 hour
• E-wallet withdrawals: up to 24 hours
• Bank transfer: within 3 banking days (not available for USD payouts)

Our GoldenBet Casino withdrawal limits are structured as follows:

• Maximum withdrawal: 7,500 EUR or equivalent per 7-day period
• Maximum withdrawal: 15,000 EUR or equivalent per 30-day period
• Wins exceeding 15,000 EUR are paid in monthly instalments of up to 15,000 EUR
• Maximum win per single bet or spin: 50,000 EUR (excluding jackpots)
• Progressive jackpot wins are paid in full
• Bank transfer intermediary fees may apply up to 16 EUR
• Minimum withdrawal: 20 EUR or equivalent

Higher withdrawal limits may be granted at our discretion for VIP players through our GoldenBet Casino Club loyalty programme.

5. Bonuses and Promotions

We at Golden Bet offer a range of bonuses and promotional offers, including our Casino Welcome Bonus and 2nd and 3rd Deposit bonuses. The following general conditions apply to all bonuses:

• Maximum withdrawal from each bonus is limited to 10x the bonus amount
• No-deposit bonuses are capped at 100 USD/EUR
• Free spins and free bet winnings must be wagered 10x within 7 days
• Maximum withdrawal from free spins or free bet winnings: 100 EUR/USD
• Our 10% unlimited cashback offer carries a maximum cash-out of 5x the cashback amount
• Bonus eligibility varies by country — Finnish players are eligible for 10% Cashback only
• We reserve the right to modify, suspend, or withdraw any promotional offer at any time

Our GoldenBet Casino sports betting promotions include a Sports Welcome Bonus, E-Sports Welcome Bonus, Guaranteed Cashback up to EUR 500 on lost sports bets, Saturday Freebet, and World Cup 20% Cashback. Ongoing casino promotions include 200 Free Spins on Thursdays and Fridays, and our regular Slot Race.

6. Games and Fair Play

At GoldenBet, we offer 5,000+ games spanning slots, live casino, sports betting, virtual sports, and e-sports. Our game library is powered by 60+ providers, including Pragmatic Play, NetEnt, and Evolution. We are committed to providing fair and transparent gaming at all times.

Please note that NetEnt games are restricted for players in the USA, Curacao, the Netherlands, and FATF-blacklisted territories. Our Golden Bet platform operates using certified Random Number Generator (RNG) technology where applicable.

7. Responsible Gaming

We at GoldenBet Casino take responsible gambling seriously. We provide tools to help you manage your gaming activity, including deposit limits, session time limits, self-exclusion options, and reality checks. If you feel that gambling is negatively affecting your life, we encourage you to contact our support team via our GoldenBet live chat service, available 24/7.

8. Customer Support

Our Golden Bet support team is available 24/7 via live chat and email. You can reach us at support@goldenbet.email. We provide support in English, German, French, Norwegian, Italian, Spanish, and Russian. We do not offer telephone support at this time.

9. Intellectual Property

All content on our GoldenBet platform, including but not limited to graphics, logos, software, and text, is our intellectual property or that of our licensed partners. You may not copy, reproduce, or distribute any content without our prior written consent.

10. Limitation of Liability

At GoldenBet Casino, we provide our services on an "as is" basis. We are not liable for any losses arising from technical failures, unauthorised account access due to your negligence, or your violation of these terms. Our maximum liability to you in any circumstance shall not exceed the amount of funds held in your account at the time of the disputed event.

11. Amendments to These Terms

We reserve the right to update or amend these Terms and Conditions at any time. At Golden Bet, we will notify you of significant changes via email or on-site notification. Continued use of our platform following any amendment constitutes your acceptance of the revised terms.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Curacao. Any disputes arising from your use of our GoldenBet Casino services shall be subject to the exclusive jurisdiction of the competent courts of Curacao, unless otherwise required by applicable local law.

If you have any questions regarding these terms, please contact our team at support@goldenbet.email. We are always here to help.